FAQ

Handling Fees

The handling fee for phone and internet sales is $6.00 per transaction. Subscribers will not be charged a handling fee at the time of booking their subscription, however additional ticket purchases during the season will incur a $6.00 booking fee. Handling fees are not charged for Box Office counter sales.

Refund Policy

Tickets cannot be refunded after purchase except as outlined in the Live Performance Australia (LPA) Ticketing Code of Practice.

Give The Gift Of Theatre

A theatre subscription makes an ideal gift as the recipient has the flexibility to choose performance dates and times. Gift vouchers can be purchased through the Box Office and are available for any of the subscription packages, individual tickets and Bayly’s Restaurant. Buy a Gift Voucher Online

Ticketing Information

Throughout the year we offer the following services through our Box Office, which is staffed by our friendly, well-informed team.

Subscriber Ticket Exchanges

Subscribers are entitled to one free exchange per production. Phone the Box Office (02) 9929 0644 to make a reservation for a new date and return the ticket by email, mail or in person within seven days. Tickets must be returned to the Box Office no later than 48 hours prior to your original performance date.  Exchanged tickets are held at the Box Office for collection. Exchanged tickets are mailed if a self-addressed stamped envelope is provided.

  • Exchanges within 48 hours prior a performance incur a late exchange fee of $6.00 per ticket.
  • The cut-off time for late exchange is 12 noon on the day of an evening performance and up to close of business the day before for a matinee.
  • Upgrades apply if exchanging for a higher priced performance e.g. weekday matinee to weekend matinee.
  • You may exchange more than once. Second exchanges incur a fee of $6.00 per ticket.
  • Ticket exchanges are subject to availability.
Non-Subscriber Exchanges

Non-subscribers may exchange tickets (subject to availability) at a cost of $6.00 per ticket. Call Box Office on (02) 9929 0644 for information.

Missed Your Performance?

Make-up tickets can be purchased to another performance for $25 per ticket (subject to availability). Original tickets from the missed performance must be presented to the Box Office on collection of make-up tickets. Missed performance tickets cannot be refunded or exchanged to another production.

Babies and Young Children

If you are attending the theatre with a baby or young child, please ensure you contact the Box Office prior to making a booking so we can accommodate you with special seating options.

Venue Hire

Ensemble Theatre runs a 12 month subscription season and is therefore not available for hire to other production companies. However, the auditorium (216 seats) and restaurant are available for hire for corporate functions, presentations and training.

Rehearsal Room

Ensemble Theatre’s rehearsal rooms are located just next door to the theatre and are occasionally available for hire to theatre groups seeking a rehearsal space. The room is available for either daytime rehearsals or evening rehearsals at various times throughout the year at reasonable rates.

To enquire about venue hire please contact Claire Nesbitt-Hawes on (02) 9929 8877 or claire@ensemble.com.au.