Terms & Conditions

CONDITIONS OF PURCHASE

Please read these Terms and Conditions prior to purchasing a ticket. By purchasing a ticket to an Ensemble Theatre production, you are agreeing to these Terms and Conditions.

Ensemble Theatre collects your individual information in case of an event cancellation or change. If you fail to supply sufficient and appropriate contact information, Ensemble Theatre is not responsible for failure to contact you.

Ticket holders enter the venue at their own risk. To the maximum extent permitted by law, Ensemble Theatre is not responsible for any loss, damage, harm or injury arising from a ticket holder’s entry to its venue or performance within its venue.

 

COVID-19 SAFETY AND VACCINATION REQUIREMENTS

Fully vaccinated

As of 11 October 2021 and continuing until otherwise notified by Ensemble Theatre, persons aged 16 and over will only be permitted to enter Ensemble Theatre if they are fully vaccinated or have a genuine and valid medical exemption. For the purpose of these Terms, ‘Fully vaccinated’ means a person aged 16 and over and who has had 2 doses of a TGA approved COVID-19 vaccine, or has a medical contraindication certificate issued to the person. Children under 16 will have to be accompanied by a fully vaccinated member of their household to enter. We will require that you provide proof that you are fully vaccinated to our one of our team members upon entry. There are several options to show proof that you are fully vaccinated. By purchasing a ticket, you warrant, represent and agree that you will be able to provide proof that you are fully vaccinated upon entering Ensemble Theatre, or that you have a valid medical exemption (i.e. a medical contraindication certificate).

Please do not book tickets for 2021 performances if you will not be fully vaccinated by the time of your attendance. If you cannot present proof of full vaccination on arrival at Ensemble Theatre, you will not be permitted access unless you provide us with a copy of your valid medical contraindication certificate. Every effort will be made to accommodate reasonable exchange or return requests, but full vaccination is a clear condition of entry for the remainder of 2021 performances, so you may not be not automatically entitled to a refund.

QR sign-in

All attendees must sign in to the Ensemble Theatre venue upon arrival as requested, providing their details as required to comply with NSW Health contact tracing requirements. The NSW Government QR Code and Service NSW app are managed by the NSW Government and subject to their own terms and conditions and privacy policy.

Masks in venue

All attendees are required to wear a fitted face covering, at all times on site (subject to genuine exemptions as per NSW Health). For child patrons, all attendees aged between 12 and 15 are required to wear a fitted mask at all times on site. Masks are strongly recommended for individuals aged under 12.

COVID-19 Symptoms or contact

If you are experiencing any COVID-19 symptoms prior to your performance or are subject to a self-quarantine or self-isolation period please contact the Box Office and we will arrange an exchange, credit or refund where appropriate.

 

TICKETS

Tickets are only valid when purchased through Ensemble Theatre or an authorised agent. Tickets may not be resold or offered for unauthorised resale for an amount which exceeds the original supply cost by more than 10%, or as specified by law. Ensemble Theatre reserves the right to cancel any ticket sold or offered for unauthorised resale in breach of this condition, without notice and without a refund, and the ticket holder may be refused entry into the event.

Tickets are only valid up to the date and time indicated on each ticket. Ticket prices include GST where applicable unless otherwise stated. Ensemble Theatre tickets are sold or issued subject to the Live Performance Australia (LPA) Ticketing Code of Practice (the LPA Code).

 

COLLECTION NOTICE FOR SUBSCRIPTION PURCHASE

When you purchase a subscription to Ensemble Theatre, you consent to our collection, use and disclosure of your personal information: in order to register, administer and maintain your subscription with us; to provide you with and bill you for tickets or gift vouchers that you purchase; for analytic purposes so that we may direct programs or initiatives provided by Ensemble that may appeal to you and to engage with you in relation to, and provide you information about, donations and other philanthropic opportunities; to process and acknowledge any donations you make to us; to send you information about our activities and third party offers and promotions; for other purposes set out in our Privacy Policy; and for other related purposes. If you do not provide this information, you may not be able to purchase a subscription from us.

The information you provide may be disclosed to trusted third parties, including our suppliers, service providers, contractors and agents in relation to the above purposes.

If you do not want to receive marketing materials from us, please opt-out by using the opt-out facilities provided in each communication or by contacting our Privacy Officer using the details set out in our Privacy Policy.

 

COLLECTION NOTICE FOR TICKET PURCHASE

When you purchase a ticket or gift voucher to Ensemble Theatre, you consent to our collection, use and disclosure of your personal information: in order to provide you with and bill you for tickets or gift vouchers that you purchase; for analytic purposes so that we may direct programs or initiatives provided by Ensemble that may appeal to you and to engage with you in relation to, and provide you information about, donations and other philanthropic opportunities; to process and acknowledge any donations you make to us; to send you information about our activities and third party offers and promotions; for other purposes set out in our Privacy Policy; and for other related purposes. If you do not provide this information, you may not be able to purchase tickets or gift vouchers from us.

The information you provide may be disclosed to trusted third parties, including our suppliers, service providers, contractors and agents in relation to the above purposes.

If you do not want to receive marketing materials from us, please opt-out by using the opt-out facilities provided in each communication or by contacting our Privacy Officer using the details set out in our Privacy Policy.

 

REFUNDS & EXCHANGES

All ticket purchases are final and shall not be refunded or exchanged, except as required by law or in accordance with the LPA Code. Exchanges are not applicable between productions. Tickets may be exchanged for the same production up until 48 hours before the performance (subject to availability) and applicable exchange fees will apply. Lost or stolen tickets with a seat allocation can be replaced.

Subscribers are entitled to one free exchange per production. Phone the Box Office (02) 8918 3400 to make a reservation for a new date and return the ticket by email, mail or in person within seven days. Tickets must be returned to the Box Office no later than 48 hours prior to your original performance date.  Exchanged tickets are held at the Box Office for collection. Exchanged tickets are mailed if a self-addressed stamped envelope is provided.

SUBSCRIBER TICKET EXCHANGES

  • Exchanges within 48 hours prior a performance incur a late exchange fee of $6.00 per ticket.
  • The cut-off time for late exchange is 12 noon on the day of an evening performance and up to close of business the day before for a matinee.
  • Upgrades apply if exchanging for a higher priced performance e.g. weekday matinee to weekend matinee.
  • You may exchange more than once. Second exchanges incur a fee of $6.00 per ticket.
  • Ticket exchanges are subject to availability.

NON-SUBSCRIBER TICKET EXCHANGES

  • Non-subscribers may exchange tickets within 48 hours prior a performance at a cost of $6.00 per ticket.
  • Ticket exchanges are subject to availability.

 

ADMISSION

The right of admission is reserved by Ensemble Theatre management. Latecomers will not be admitted to the venue until a suitable break in the programme.

Ensemble Theatre is a COVID Safe registered business and you must adhere to our COVID Safe policy, which includes, but is not limited to, the requirement to wear a face covering at all times in the theatre (subject to genuine exemptions as per NSW Health). A breach of this condition may lead to refusal of entry.

Failure to produce proof of vaccination, contraindication certificate or proof of age (for those under 16) or non-compliance with other venue safety requirements including QR code check-in, contact tracing or wearing a fitted face covering may lead to refusal of entry or removal from the venue (see ‘COVID-19 SAFETY AND VACCINATION REQUIREMENTS’ section above).

Cameras, tape recorders and other recording devices in any medium are prohibited. A breach of this condition may lead to the confiscation of equipment and removal of the ticket holder from the venue.

 

PROGRAM INFORMATION

The right is reserved to vary advertised programs, pricing, venue and seating arrangements, and to add, withdraw or substitute artists where necessary, at any time and without notice.

 

PERSONAL INFORMATION AND PRIVACY POLICY

Ensemble Theatre observes the Australian Privacy Principles, and will only collect and disclose your personal information in a manner that is consistent with our Privacy Policy.

You can read our full Privacy Policy here.

 

INTERNET BOOKINGS DELIVERY POLICY

  • Tickets will be held at the Box Office for collection or made available as e-tickets to be printed at home or presented on a mobile device (at Ensemble’s discretion).
  • Valid concession identification must be shown at the Box Office on collection/inspection of tickets.
  • Tickets may be posted to a specified address upon request if no concessions apply by emailing boxoffice@ensemble.com.au or calling Box Office (02) 8918 3400.

 

AMENDMENTS

We may amend these Terms and Conditions by updating them on our website.  Any variations become effective upon their first publication on our website and apply to ticket purchases made after that time.

We may also amend these Terms and Conditions as they apply to tickets which have already been sold, if those amendments are made to ensure that these Terms and Conditions Sale reflect changes or developments in applicable laws or regulations, and any changes to the LPA Code.  We will provide you with reasonable notice of such amendments.

You should review these Terms and Conditions before seeking to purchase tickets for performances at Ensemble Theatre.

 

FEEDBACK

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