As a COVID Safe registered business, Ensemble Theatre’s procedures and policies are regularly reviewed against the latest NSW Government advice.

To help us keep you safe, please follow our health and safety measures.

Wear a face mask at all times in the theatre

Pop on your face mask before you enter the building. If you forget to bring one, please ask a member of staff for a complimentary mask. Audience members aged 12 or over are required to wear a mask at all times in the foyer and during the performance, unless eating or drinking. It is also highly recommended that audience members aged 11 or younger wear a mask at all times.

Please be respectful to people who are not wearing a mask as the reasons for not wearing a mask are not always visible or obvious.

Have your ticket handy

We recommend getting your tickets emailed to you. This helps reduce points of contact and it’s good for the environment. Download your eTicket and have it handy on your phone or bring a print out.

If you’ve opted to collect your ticket from the Box Office, you can pick these up anytime 7 days prior to your performance. If you would prefer to collect them on the day, the hour immediately prior to a show’s commencement is limited to ticket collection for that performance only. No refunds, exchanges or collections for other shows will be processed during this time.

Tickets will be scanned on entry into the auditorium.


The theatre is now open at 100% capacity.

Social distancing is not required in the auditorium, but other safety measures are in place such as mandatory face masks and an increased cleaning schedule.

If you have an access or seating requirement, please contact the Box Office on (02) 8918 3400.

Bayly's Bistro is open

The restaurant operates under the prevailing NSW Government advised capacity restrictions at the time, so please book in advance to secure your table.

You may remove your mask when seated and dining at Bayly’s Bistro, but please remember to pop it back on.

As contactless payments are preferred, please bring a credit or debit card for on-site purchases.

For more info about the menu and to reserve your table, please visit

Jim’s Foyer Bar

Jim’s Foyer Bar operates under the prevailing NSW Government advised capacity restrictions if in place.

You may remove your mask when eating or drinking in Jim’s Foyer Bar, but please remember to pop it back on, including while ordering.

To ensure social distancing in our Foyer area, Jim’s Bar may not be operating at full capacity. Apologies for the inconvenience but we’re sure you can appreciate any capacity decision is in the interest of everyone’s safety.

Can I take a drink into the theatre?

Drinking is again permitted in the auditorium, however all drinks will be transferred by the bar staff into suitable disposable cups for the theatre.

Upgraded air-conditioning

We have recently upgraded our filtration system in the theatre to optimise air flow by increasing the intake of fresh air from outside and reducing recirculated air inside the theatre.

Avoid bringing large bags

To reduce contact points, we are not operating a cloaking service.

Don’t visit if you feel unwell

Please don’t visit if you’re unwell, have experienced cold or flu symptoms in the last 14 days, are awaiting results of a COVID-19 test, live with someone awaiting results or have been directed to self-isolate by NSW Health. Please err on the side of caution and contact the Box Office on (02) 8918 3400 prior to your performance. We’ll try our best to arrange an alternative performance, credit or refund where appropriate.

If you become unwell during your visit or notice another audience member displaying flu symptoms, alert a staff member immediately.

If you test positive for COVID-19 within 2 days of attending a performance, please notify us by calling Box Office on (02) 8918 3400.

Review of COVID-19 Policy

In accordance with the NSW Government’s reopening plan, the Ensemble Theatre returned to 100% capacity on 1 December 2021.

We will continue to review our COVID Safe plan in line with the NSW Government’s advice and best practice for small performance spaces. The current arrangements will remain in place for all sessions of THE ONE and will be reviewed again on 31 August 2022.

Thank you

We look forward to welcoming you to the theatre and greatly appreciate your support and understanding. Please note that visitors who do not comply with these conditions will not be permitted access or will be asked to leave the theatre. We want to make your Ensemble experience as safe and enjoyable as possible. Thank you.