YOUR SAFETY IS OUR PRIORITY
As a COVID Safe registered business, Ensemble Theatre’s procedures and policies are regularly reviewed against the latest NSW Government advice.
To help us keep you safe, please follow our health and safety measures.
All eligible visitors must be fully vaccinated
All audience members, staff and artists who are able to receive a COVID-19 vaccine must be fully vaccinated before entering the theatre. Ensemble Theatre supports the Australian Government’s health advice that vaccination is the most effective way to protect against COVID-19.
What happens if I’m unable to confirm my vaccination status at the time of purchase?
At present full vaccination against Covid-19 is a condition of attending the Ensemble Theatre. You will be asked to confirm your vaccination status at point of purchase (either online or via our Box Office staff). Please do not book tickets for performances if you are not fully vaccinated.
What if I cannot get vaccinated?
We appreciate that our younger audience members may not yet have access to vaccinations. Those aged under 16 may attend with a fully vaccinated adult.
If you cannot be vaccinated for medical reasons please ensure you supply a completed contraindication certificate with you as this is the only exception accepted by NSW Health. The certificate must be completed and signed by your doctor.
Are your staff vaccinated?
Yes, all staff members are fully vaccinated.
Wear a face mask at all times in the theatre
Pop on your face mask before you enter the building. If you forget to bring one, please ask a member of staff for a complimentary mask. Audience members aged 12 or over are required to wear a mask ask at all times in the foyer and during the performance, unless eating or drinking. It is also highly recommended that audience members aged 11 or younger wear a mask at all times.
Do you allow an exemption if I am unable to wear a face mask?
We follow the NSW Health guidelines for mask exemptions. If these apply to you, please alert a member of staff to get a mask exemption sticker which must be worn at all times while on site.
Please be respectful to people who are not wearing a mask as the reasons for not wearing a mask are not always visible or obvious.
Have your ticket handy
We recommend getting your tickets emailed to you a week prior to your event. This helps reduce points of contact and it’s good for the environment. Download your eTicket and have it handy on your phone or bring a print out.
If you’ve opted to collect your ticket from the Box Office, you can pick these up from 1 hour before the show. During this time the Box Office is limited to ticket collection for the current performance only. No refunds, exchanges or collections for other shows will be processed.
Tickets will be scanned on entry to the auditorium.
OPEN AT 100% CAPACITY
The theatre is now open at 100% capacity.
Social distancing is not required in the auditorium, but other safety measures are in place such as mandatory face masks and an increased cleaning schedule. To help us enforce mask-wearing, food and drink will not be permitted in the auditorium.
If you have an access or seating requirement, please contact the Box Office on (02) 8918 3400.
Bayly's Bistro is open
The restaurant operates under the prevailing NSW Government advised capacity restrictions at the time, so please book in advance to secure your table.
You may remove your mask when seated and dining at Bayly’s Bistro, but please remember to pop it back on.
As contactless payments are preferred, please bring a credit or debit card for on-site purchases.
For more info about the menu and to reserve your table, please visit ensemble.com.au/bistro.
Jim’s Foyer Bar
To ensure social distancing in our Foyer area, Jim’s Bar may not be operating at full capacity. Apologies for the inconvenience but we’re sure you can appreciate any capacity decision is in the interest of everyone’s safety.
Can I take a drink into the theatre?
No eating or drinking is permitted in the auditorium. This will greatly help us ensure everyone wears their mask during this period of easing COVID-19 restrictions.
Where possible in the foyer, try to maintain 1.5 metres from others. Please follow staff instructions as you may be directed to an overflow area to avoid congestion. The lift is limited to 2 customers at a time.
Practice good hand hygiene
Please use the hand sanitisation stations provided at the entrance and throughout the venue. Wash your hands with soap for at least 20 seconds in our restrooms.
We have recently upgraded our filtration system in the theatre to optimise air flow by increasing the intake of fresh air from outside and reducing recirculated air inside the theatre.
Our increased cleaning schedule includes a thorough cleanse of the auditorium before the show, during interval and after every performance. Hospital-grade disinfectant is used to sanitise high touch surfaces such as handrails, doors and counters.
Avoid bringing large bags
To reduce contact points, we are not operating a cloaking service.
Don’t visit if you feel unwell
Please don’t visit if you’re unwell, have experienced cold or flu symptoms in the last 14 days, are awaiting results of a COVID-19 test, live with someone awaiting results or have been directed to self-isolate by NSW Health. Please err on the side of caution and contact the Box Office on (02) 8918 3400 prior to your performance. We’ll try our best to arrange an alternative performance, credit or refund where appropriate.
If you become unwell during your visit or notice another audience member displaying flu symptoms, alert a staff member immediately.
If you test positive for COVID-19 within 2 days of attending a performance, please notify us by calling Box Office on (02) 8918 3400.
Review of COVID-19 Policy
In accordance with the NSW Government’s reopening plan, the Ensemble Theatre returned to 100% capacity on 1 December 2021.
To provide confidence and certainty to audience, staff and artists, Ensemble Theatre will maintain the requirement for all staff and visitors to be fully vaccinated and wear a mask for all performances of STILL UNQUALIFIED and A LETTER FOR MOLLY until at least Saturday 4 June 2022.
We will continue to review our COVID Safe plan in line with the NSW Government’s advice and best practice for small performance spaces.
We look forward to welcoming you to the theatre and greatly appreciate your support and understanding. Please note that visitors who do not comply with these conditions will not be permitted access or will be asked to leave the theatre. We want to make your Ensemble experience as safe and enjoyable as possible. Thank you.