YOUR SAFETY IS OUR PRIORITY
As a COVID Safe registered business, Ensemble Theatre’s procedures and policies are regularly reviewed against the latest NSW Government advice.
To help us keep you safe, please follow our health and safety measures.
Face Masks are strongly recommended
Face masks are strongly recommended while in the theatre and indoor areas (except while consuming food or drink).
Please be respectful to people who are not wearing a mask as the reasons for not wearing a mask are not always visible or obvious.
Have your ticket handy
We recommend getting your tickets emailed to you. This helps reduce points of contact and it’s good for the environment. Download your eTicket and have it handy on your phone or bring a print out.
If you’ve opted to collect your ticket from the Box Office, you can pick these up anytime 7 days prior to your performance. If you would prefer to collect them on the day, the hour immediately prior to a show’s commencement is limited to ticket collection for that performance only. No refunds, exchanges or collections for other shows will be processed during this time.
Tickets will be scanned on entry into the auditorium.
During 2022 Ensemble upgraded our filtration system in the theatre to optimise air flow by increasing the intake of fresh air from outside and reducing recirculated air inside the theatre.
Don’t visit if you feel unwell
Please don’t visit if you’re unwell, have experienced cold or flu symptoms in the last 14 days, are awaiting results of a COVID-19 test, live with someone awaiting results or have been directed to self-isolate by NSW Health. Please err on the side of caution and contact the Box Office on (02) 8918 3400 prior to your performance. We’ll try our best to arrange an alternative performance, credit or refund where appropriate.
If you become unwell during your visit please alert a staff member.
Review of COVID-19 Policy
We will continue to review our COVID Safe plan in line with the NSW Government’s advice and best practice for small performance spaces.
The current arrangement, strongly suggesting the use of face masks, came into place for performances after 10 October 2022 (replacing mandatory face mask usage). We will continue to review arrangements periodically as circumstances change however we expect recommended face masks to remain in place well into 2023.
We look forward to welcoming you to the theatre and greatly appreciate your support and understanding. We want to make your Ensemble experience as safe and enjoyable as possible. Thank you.