YOUR SAFETY IS OUR PRIORITY
As a COVID Safe registered business, Ensemble Theatre’s procedures and policies are regularly reviewed against the latest NSW Government advice.
To help us keep you safe, please follow our health and safety measures.
All eligible visitors must be fully vaccinated against COVID-19 at the time of attendance
In accordance with the NSW Government’s roadmap to easing COVID-19 restrictions, all audience members, staff and artists who are able to receive a COVID-19 vaccine must be fully vaccinated before entering the theatre. Ensemble Theatre supports the Australian Government’s health advice that vaccination is the most effective way to protect against COVID-19.
What does fully vaccinated mean?
Fully vaccinated means a person aged 16 years or over who has had 2 doses of a COVID-19 vaccine. We strongly recommend allowing 14 days between the 2nd dose and your attendance.
What if I cannot get vaccinated?
We appreciate that our younger audience members may not yet have access to vaccinations. Those aged under 16 may attend with a fully vaccinated adult.
If you cannot be vaccinated for medical reasons please ensure you carry a completed contraindication certificate with you as this is the only exception accepted by NSW Health. The certificate must be completed and signed by your doctor.
When do I need to be fully vaccinated?
Your vaccination status will be checked on arrival at the theatre, not at the time of booking.
How do I prove that I’m fully vaccinated?
On arrival at the theatre you’ll be asked to present your COVID-19 Vaccination Certificate.
You can now add your COVID-19 digital certificate to the Service NSW app, the same app that you use to scan the QR code when checking in. For instructions on how to add your certificate to the Service NSW app visit service.nsw.gov.au
Alternatively, you can show a printed version of your COVID-19 Vaccination certificate or your immunisation history statement. For more information about accessing your COVID-19 Vaccination Certificate visit servicesaustralia.gov.au
What happens if I’m unable to produce proof of vaccination status at time of attendance?
Please do not book tickets for 2021 performances if you will not be fully vaccinated by the time of your attendance. If you cannot present proof of full vaccination on arrival at the theatre, you will not be permitted access. Every effort will be made to accommodate reasonable exchange or return requests, but full vaccination is a clear condition of entry for the remainder of 2021 performances so will not automatically entitle you to a refund.
Are your staff vaccinated?
Yes, all eligible staff members are fully vaccinated.
Wear a face mask at all times in the theatre
Pop on your face mask before you enter the building. If you forget to bring one, please ask a member of staff for a complimentary mask. Audience members aged 12 or over are required to wear a mask ask at all times in the foyer and during the performance, unless eating or drinking. It is also highly recommended that audience members aged 11 or younger wear a mask at all times.
Do you allow an exemption if I am unable to wear a face mask?
We follow the NSW Health guidelines for mask exemptions. If these apply to you, please alert a member of staff to get a mask exemption sticker which must be worn at all times while on site.
Please be respectful to people who are not wearing a mask as the reasons for not wearing a mask are not always visible or obvious.
Check-in using the Service NSW QR Code
To assist with contact tracing, Download the Service NSW app before you arrive. Use the camera on your phone to scan the QR code at the entrance and show a member of staff your successful check-in. Staff will be on hand to help.
Have your ticket handy
We recommend getting your tickets emailed to you a week prior to your event. This helps reduce points of contact and it’s good for the environment. Download your eTicket and have it handy on your phone or bring a print out.
If you’ve opted to collect your ticket from the Box Office, you can pick these up from 1 hour before the show. During this time the Box Office is limited to ticket collection for the current performance only. No refunds, exchanges or collections for other shows will be processed.
Tickets will be scanned on entry to the auditorium.
Theatre capacity is limited to 75%
25% of seats remain off sale but please note you may be seated next to another ticket holder. As per the Public Health Order requirements, physical distancing is not required in the auditorium, but other safety measures are in place such as mandatory face masks and an increased cleaning schedule. To help us enforce mask wearing, food and drink will not be permitted in the auditorium.
Why can I not sit in the front row?
For the safety of our audience members and actors working in our intimate theatre space, we’ve decided to keep Row A off-sale during this period of easing COVID-19 restrictions. If you have an access or seating requirement, please contact the Box Office on (02) 8918 3400.
Where possible in the foyer, try to maintain 1.5 metres from others. Please follow staff instructions as you may be directed to an overflow area to avoid congestion. The lift is limited to 2 customers at a time.
Practice good hand hygiene
Please use the hand sanitisation stations provided at the entrance and throughout the venue. Wash your hands with soap for at least 20 seconds in our restrooms.
Our increased cleaning schedule includes a thorough cleanse of the auditorium before the show, during interval and after every performance. Hospital-grade disinfectant is used to sanitise high touch surfaces such as handrails, doors and counters.
Bayly’s Bistro and Jim’s Foyer Bar will open pre-show
You’re permitted to remove your face mask while eating and drinking at Bayly’s Bistro or Jim’s Foyer Bar.
As contactless payments are preferred, please bring a credit or debit card for on-site purchases.
Please note, Jim’s Foyer Bar will close 10 minutes prior to the start of the show.
Can I take my drink into the auditorium?
You can finish your drink in your seat in the theatre, but as soon as the show starts, no drinking or eating is permitted. This will greatly help us ensure everyone wears their mask during this period of easing COVID-19 restrictions.
No glass is allowed in the auditorium, so please pour your drink into a paper cup before entering.
Avoid bringing large bags
To reduce contact points, we are not operating a cloaking service.
Don’t visit if you feel unwell
Please don’t visit if you’re unwell, have experienced cold or flu symptoms in the last 14 days, are awaiting results of a COVID-19 test, or have returned from overseas or a hotspot area in the last 14 days. Please err on the side of caution and contact the Box Office on (02) 8919 3400 prior to your performance. We’ll try our best to arrange an alternative performance, credit or refund where appropriate.
If you become unwell during your visit or notice another audience member displaying flu symptoms, alert a staff member immediately.
If you test positive for COVID-19 within 2 days of attending a performance, please notify us by calling Box Office on (02) 8919 3400.
From 1 December 2021
In line with the NSW Government’s reopening plan, the theatre is set to increase to 100% capacity from Wednesday 1 December.
To provide confidence and certainty to audience, staff and artists, Ensemble Theatre will maintain the requirement for all staff and visitors to be fully vaccinated and wear a mask for the remainder of performances in 2021. We will review this policy for our 2022 performances.
JOINT STATEMENT BY THEATRES IN SYDNEY
Wednesday 20 October 2021
This joint statement by theatres in Sydney acknowledges the significant and specific impacts that COVID-19 pandemic has had on the performing arts industry around the world, and specifically in Sydney during extended periods of lockdown. This impact extends to our artists, audiences, employees, partners, donors, funders and other stakeholders.
We are committed to re-opening and operating to ensure the safety and wellbeing of all our stakeholders.
We are committed to the development and implementation of COVID-Safe policies that meet or exceed the conditions set out in Public Health Orders (PHOs) as released from time to time by the NSW Government Health Department.
We believe as a collective of theatres operating in Sydney that consistency across theatre venues provides certainty and security to our artists, audiences, employees, partners, donors, funders and other stakeholders that is beneficial for the sector as a whole as well as individual theatre companies and producers, both large and small.
With this in mind, we will require all visitors to our venues to be fully vaccinated while on-site through to 31 December 2021. Please note that individuals under the age of 16 are excluded from this requirement.
We will further require that masks are mandatory while in theatre auditoriums and indoor spaces (except when you are eating and drinking). This is regardless of further movements in the PHO (including a possible relaxation of double dose requirements for those attending public gatherings).
Individuals aged between 12 and 15 are required to wear a fitted mask at all times in our theatres and indoor spaces. Masks are strongly recommended for individuals aged under 12.
These settings will be reviewed and relevant changes made to our 2022 policies as required.
We are looking forward to welcoming artists and audiences back to our venues and to being able to once again produce and present exceptional and memorable live theatre on our stages.
Names of signatories to the joint statement:
Bell Shakespeare, Belvoir St Theatre, Darlinghurst Theatre, Ensemble Theatre, Flight Path Theatre, Griffin Theatre, Hayes Theatre Co, Kings Cross Theatre, Red Line Productions, Seymour Centre, Sydney Theatre Company
We look forward to welcoming you to the theatre and greatly appreciate your support and understanding. Please note that visitors who do not comply with these conditions will not be permitted access or will be asked to leave the theatre. Penalties for breaching the Public Health Order apply. We want to make your Ensemble experience as safe and enjoyable as possible. Thank you.